Disclosure Request Procedure

The Company would handle disclosure request procedure for retained personal data as follows, upon request (hereinafter referred to as "Disclosure Request Procedure") by the principal or a representative, under Article 32 (2)(notification of purposes of use), Article 33 (1)(disclosure of retained personal data or records based on Article 29 (1) and Article 30 (3) of the Act on the Protection of Personal Information in Japan(the "Act")), Article 34 (1)(correction, addition or deletion), and Article 35 (1)(erasure or suspension of use), (3)(suspension of provision to third party), or (5) (erasure, suspension of use, or suspension of provision to third party)of the Act.
When you wish to request for notification of the purpose of use under Article 32 (2) of the Act, please contact one of the following inquiry contact points listed below:

  • Personal information Items Covered in the Disclosure Request Procedure
    Name, date of birth, residential address, contact number, transaction balance, transaction history, vehicle-relatedinformation, etc.
    *Data subjects also have the right to disclose records based on Article 29 (1) and Article 30 (3) of the Act.
  • Inquiry contact point for Disclosure Request Procedure
    • (1)The Company's sales branch
    • (2)The Company's Personal Information Protection Support Office
      3-20-2, Nishi-Shinjuku, Shinjuku-ku, Tokyo 163-1434
      Telephone: 0120-122-237 (Available only in Japan) Fax: +81-3-5358-6945
  • Required Documents
    • (1)Application Form for Disclosure Request  or Application Form for Correction Request 
    • (2)Identification document
      A copy of your driver's license, health insurance certificate, pension handbook, the front side of Individual Number Card (My Number identification card), passport, or Certificate of Alien Registration, or other valid document(s) (within the expiration date) serving as official identification. When you submit an identification document with no photograph, copies of two or more types of identification documents (within the expiration date) are required.
    • (3)If the Disclosure Request application is made by a representative, a document confirming the representative's authority (a power of attorney and seal registration certificate for the seal stamped on the document, etc.), in addition to the required documents specified in (2) above.
  • Handling Fee
    In case of requesting the disclosure of retained personal data or records based on Article 29 (1) and Article 30 (3) of the Act or notification of purposes of use, a handling fee of JPY 500 (tax included) in cash is required per item or one (1) month of transaction history. The fee will be due upon our receipt of request.
  • Response to Disclosure Request
    • (1)Method of response
      Based on the applicant's choice, the Company would send the applicant or their representative a written notification by postal mail or provide an electromagnetic record by email.
      The Company may respond directly to the principal even when the application was made by a representative.
    • (2)Handling in case of not responding to the request
      When the Company decides not to disclose all or part of the information, the Company notifies the applicant or their representative of the reason therefor. Also note, handling fee would still be required in case the Company discloses none of the information requested.
      The Company would not disclose all or part of the information in the following cases:
      • a. when the identification of the principal could not be confirmed.
      • b. when the authority of the representative could not be confirmed.
      • c. when the specified submission documents are insufficient.
      • d. when the handling fee is not paid.
      • e. when the personal information requested does not fall under the category of retained personal data.
      • f. when the disclosure may harm the life, body, property, or other rights or interests of the principal or a third party.
      • g. when the disclosure may seriously impede the proper execusion of the Company 's business operation.
      • h. when the disclosure violates other laws and regulations.; or
      • i. when the non-disclosure falls under other exceptions to the laws and regulations.
  • Response to Request for Correction, Addition, or Deletion
    • (1)Method of response
      The Company will notify the applicant or their representative of the response to the request for correction, addition, or deletion of the retained personal data (collectively, "Correction, etc.") in writing without delay via postal mail.
      The Company may respond directly to the principal even when the application was made by a representative.
    • (2)Handling in case of not responding to the request
      When the Company decides not to correct, add, or delete all or part of the retained personal data, the Company shall notify the applicant or their representative of the reason therefor.
      The Company will not execute any Correction, etc. of all or part of the retained personal data in the following cases:
      • a. when the identification of the principal could not be confirmed;
      • b. when the authority of the representative could not be confirmed.
      • c. when the specified submission documents are insufficient.
      • d. when the personal information requested does not fall under the category of retained personal data
      • e. when the Correction, etc. is not necessary from the viewpoint of the purposes of use;
      • f. when the retained personal data is not incorrect.
      • g. when the provisions of other laws and regulations stipulate procedures related to the Correction, etc.; or
      • h. when the non-Correction, etc. falls under other exceptions to the laws and regulations.
  • Response to Request for Suspension of Use, Erasure, or Suspension of Provision to a Third Party
    • (1)Method of response
      The Company will notify the applicant or their representative of the response to the request for suspension of use, erasure, or suspension of provision of retained personal data to a third party in writing without delay via postal mail.
      The Company may respond directly to the principal even when the application was made by a representative.
    • (2)Handling in case of not responding to the request
      When the Company decides not to suspend using or not to erase all or part of the retained personal data or not to suspend providing the retained personal data to a third party, the Company shall notify the applicant or their representative of the reason therefor.
      The Company will not suspend using and will not erase all or part of the retained personal data and will not suspend providing the retained personal data to a third party in the following cases;
      • a. when the identification of the principal could not be confirmed.
      • b. when the authority of the representative could not be confirmed.
      • c. when the specified submission documents are insufficient.
      • d. when the personal information requested does not fall under the category of retained personal data
      • e. when there is no reason for suspension of use, erasing, or suspension of providing to a third party as stipulated by law;
      • f. when the request exceeds the limit necessary to prevent an infringement of the applicant's rights and interests in the case of a request based on Article 35 (5) of the Act; or.
      • g. when the decision not to suspend using or not to erase all or part of the retained personal data or not to suspend providing the retained personal data to a third party falls under other exceptions in the laws and regulations.
  • Purpose of use of personal information acquired through Disclosure Request Procedure
    Personal information acquired by the Company through the Disclosure Request Procedure would be used to conduct research necessary for theDisclosure Request Procedure, to confirm the identity of the principal or their representative, to collect handling fee, to respond to the Disclosure Request, to record the procedure, etc.