Maintenance Services
Move about comfortably with vehicles that have always been inspected.
Service Details
Maintenance Support Tied to Communities
The service staff assigned to our twelve Customer Support Centers around Japan visit our partnering maintenance workshops and customers in order to improve CS.
- They work together as one with our partner maintenance workshops.
- They visit customers in order to consult on various vehicle management problems.
- They hold various training courses* based on requests from customers.
- They hold maintenance service presentations when agreements are entered or when there is a request.
- * Hands-on daily inspection training, safe driving training, emergency measures -> replacing spare tires, using flat tire repair kits, etc.
A secure support system that is tied to communities
Customer Support Centers (CSC) that provide services to satisfy customers are located around Japan.
They provide uniform services throughout Japan and provide a sense of security with services that are tied to their communities so that no other vehicle lease (auto lease) company can compete with us.
<List of Customer Support Centers> （Click each CSC to display the base list screen)
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[Eastern Japan Service Department] Sapporo CSC,Sendai CSC,Saitama CSC,
Chiba CSC,Tokyo CSC,Yokohama CSC - [Kinki-Chubu Service Department] Kanazawa CSC,Nagoya CSC,Osaka CSC
- [Chugoku-Shikoku-Kyushu Service Department] Hiroshima CSC,Takamatsu CSC,Fukuoka CSC
We have a comprehensive network that includes about 22,000 maintenance workshops throughout Japan.
Sumitomo Mitsui Auto Service has tied up with about 22,000 nationwide maintenance workshops, which have met our standards so that you can receive the same uniform service anywhere in Japan.
Sumitomo Mitsui Auto Service Maintenance Club (SMAC)
Partnering maintenance workshops that have met our original standards have been organized into SMAC.
Training is conducted regularly around Japan in our effort to improve CS and provide even higher quality services.
SMAS-QMS®* (Sumitomo Mitsui Auto Service Quality Management System)
We have made a system that assures that our customers can securely and safely use their automobiles by developing an original quality control system named SMAS-QMS®* that is based on our own standards and which is used by our service department as well as partnering maintenance workshops and other subcontractors. These standards are used to regularly check on quality control conditions.
- * SMAS-QMS® is a registered trademark of Sumitomo Mitsui Auto Service Company, Limited.
MIW (Maintenance Information Web)
We use the Internet to communicate information such as maintenance service subcontract management information, inspection implementation management, inspection implementation request data, and other information with our maintenance workshops. In addition, we also regularly provide information to help improve CS, such as examples of problems.
List of Services
We provide the best maintenance services from a rich menu of services that will meet the usage and operating conditions of our customers.
| Scheduled inspection | The specified scheduled inspections (preventive maintenance) are implemented according to the cycles specified in the contracts. |
|---|---|
| Statutory inspections and maintenance | We conduct statutory inspections and maintenance based on the Road Trucking Vehicle Act. |
| Continued certification inspection maintenance | Inspection and maintenance for certification as well as related inspection procedures are all implemented. |
| General maintenance and malfunction repair | Malfunctions that result from daily use are repaired and parts are replaced. Consumables such as belts, elements, and battery fluid are exchanged or added in view of mileage, elapsed period, and other predetermined criteria. |
| Engine oil changes and refilling (including oil elements) | Engine oil is changed according to the mileage and elapsed time. |
| Tire changes | Tires are changed according to wear up to the limit specified in the contract. If studless (winter) tires are included in the contract, then studless (winter) tires will be changed up to the limit specified in the contract. |
| Battery changes | Batteries are replaced if necessary up to the number specified in the contract. |
| Accident processing service | We will help with accident processing by working in conjunction with your insurance company. |
Loaner car Menu
| Basic loaner car | If three or more days are necessary for a statutory inspection and maintenance, continued certification inspection, or malfunction repair after we receive your vehicle at our auto repair shops, then a loaner car will be provided from the third day. |
|---|---|
| Certification inspection loaner car | We shall provide a loaner car for continued certification inspections. |
| Maintenance loaner car | We shall provide a loaner car for a statutory inspection and maintenance or malfunction repair. |
| Accident loaner car | We will provide a loaner car for malfunction repair. When a vehicle is a total loss in an accident, a loaner car will be provided until the date the total loss is designated. |
| Free loaner car (excluding accidents) | Loaner cars will be provided for various inspections and maintenance and malfunction repairs. |
Special Maintenance Provisions
| Tire storage service | We will store tires when they are not being used. |
|---|---|
| Service for advanced payments for items not covered in the contract | When maintenance or repair expenses not covered in the maintenance contract or damage repair expenses after accidents are incurred, this service will centralize payments so that cost management is simplified. |
| Auto body repair management service | By using our auto body shop network, arranging for body repair work is simplified and body repair expenses are reduced. |
| Web vehicle image service | In this service, when vehicles are being inspected at the maintenance workshop, their exteriors are photographed and the photographs are uploaded to a dedicated website for viewing. This will expose any hidden accidents and contribute to improving the morals of drivers and reducing accidents. |
Cost Reduction Support
Vehicle Control BPO (Business Process Outsourcing)
This service will achieve more optimized vehicle control than even an order-made outsourced solution.
Fuel Management Service "SS Card" and "Fueru Card"
Cost management for refueling by using two cards for the various fuel prices in different regions helps to reduce costs.
ETC Management Service
Makes ETC card application and management work more efficient and centralizes management of toll fees.
Parking Management Service
This service allows cashless use of the Mitsui Repark parking lots throughout Japan.
Tire Storage Service
This service provides storage for tires that are out of service for a given season.
Auto Body Repair Management Service
By using our auto body shop network customers can simplify the body repair arrangement process and make body repair expenses more appropriate. We will also provide various data related to repairs.
Preowned Car Buying Service
We will buy cars that customers no longer need.
Leasing Vehicles that have been Previously Leased
We provide preleased vehicles using vehicles that we have previously leased.
"Prime": A Product that is Compatible with the New Lease Accounting Standards
We provide a plan that allows lease processing of transactions even under the new lease accounting standards.
Environment-friendly Service
Support for next-generation mobility deployment
We support the deployment of next-generation mobility focusing on electric vehicles (EVs). Our goal is to ensure that an EV is fully used throughout its life cycle. We promote not only new cars but also reuse EVs by building a business model for possible secondary uses based on changes in performance of individual EVs and batteries.
Support for Creating NOx and PM Law Automobile Usage Management Plans
We will provide the data necessary for our customers to create the "Automobile Usage Management Plans" to be submitted to prefectural governments.
Auto recycling (AR) business
We organize members-only online bidding events with a nationwide network of approx. 200 vehicle scrap and recycling agents to dispose of wrecked vehicles entrusted by non-life insurance companies, leasing companies, rental car companies, etc.
Promoting Ecological Driving
Operation Optimization Support
Vehicle Control BPO (Business Process Outsourcing)
This service will achieve more optimized vehicle control than even an order-made outsourced solution.
The e-ADVICE Web Information Service
This is a web-based information management system that centrally manages data for over 400 items about the vehicles our customers use.
Fuel Management Service "SS Card" and "Fueru Card"
Cost management for refueling by using two cards for the various fuel prices in different regions helps to reduce costs.
ETC Management Service
Makes ETC card application and management work more efficient and centralizes management of toll fees.
Parking Management Service
This service allows cashless use of the Mitsui Repark parking lots throughout Japan.
Transport and Registration Modification Services
We will smoothly move vehicles and modify registration information throughout Japan as required when there is a transfer of human resources and the like.
Rental Car Intermediary Service
You will not have any worries even if you suddenly need a car when you're on a business trip. If necessary, we can arrange for a rental car.
Tire Storage Service
This service provides storage for tires that are out of service for a given season.
Service for Advanced Payments for Items Not Covered in the Contract
We will make payments on behalf of our customers for items not covered by the maintenance agreement, such as inspection and repair fees and damage repair fees after accidents. As a result, customers will only have to make payments to one party, thereby reducing clerical work and simplifying cost management.
Web Vehicle Image Service
This service takes photographs of the exteriors of vehicles when they are at the maintenance workshop for inspections and customers can view those photographs on the dedicated site on the Internet.
Support for Creating NOx and PM Law Automobile Usage Management Plans
We will provide the data necessary for our customers to create the "Automobile Usage Management Plans" to be submitted to prefectural governments.
"Prime": A Product that is Compatible with the New Lease Accounting Standards
We provide a plan that allows lease processing of transactions even under the new lease accounting standards.
Surplus Vehicle Storage Service
This is a single-stop service that not only stores surplus vehicles, but inspects them, fixes them, and transports them.
Accident Support Service
We offer support in handling accidents from start to finish, thereby providing customers with peace of mind. SMA Support's accident support service helps customers resolve problems when an accident occurs.
Auto recycling (AR) business
We organize members-only online bidding events with a nationwide network of approx. 200 vehicle scrap and recycling agents to dispose of wrecked vehicles entrusted by non-life insurance companies, leasing companies, rental car companies, etc.
Security and Safety Service
"ANSWER24" Emergency Support Service
ANSWER24 is a 24/7 toll-free emergency service for emergencies such as traffic accidents and roadside vehicle problems.
Accident Support Service
We offer support in handling accidents from start to finish, thereby providing customers with peace of mind. SMA Support's accident support service helps customers resolve problems when an accident occurs.
Risk Management Solution
Support for safe driving management and traffic accident reduction
Consulting on traffic accident reduction
Analysis of the current situation of traffic accidents and proposal of measures.
ADST（Advanced Driving Skill & Technique）® training
Our original training program using actual vehicles that is adopted at 170 affiliated driving schools around the nation.
Safe driving training
Our original classroom training program tailored to trainees' ranks, attributes and needs.
OD Safety Test
The test lets you review and recognize your driving traits and characteristics.This test helps drivers refocus on unconscious driving behavior to heighten awareness regarding how to prevent accidents.
Email newsletter about employees and vehicles
Provision of tools helpful for safe driving promotion activities.
Web Vehicle Image Service
This service takes photographs of the exteriors of vehicles when they are at the maintenance workshop for inspections and customers can view those photographs on the dedicated site on the Internet.
