Please be sure to read and agree to the text below before making an inquiry.
Handling of Personal Information
- Purpose of Use of Personal Information
The Company would use the customer's personal information for the
following purposes, unless otherwise required by law.
- 1. Business
operations related to acquisition, hiring, leasing, maintenance and repair,
testing, and inspection of the following properties and rights:
a. automobiles, vehicles,
and their components and supplies
movable properties other that those stated in Section 3 (1) 1-a.
copyrights, patent rights, utility model rights and other rights
- 2. Financial
- 3. Governance
and management associated with holding stocks of a company engaged in any of
the operations stated in Section 3 (1) 1 and 2
- 4. All other
business operations related to Section 3 (1) 1 to 3
(2)Purpose of Use
- 1. To conduct
the business operations stated in Section 3 (1)
- 2. To make
credit decisions regarding transactions with a customer, credit management
after lending credibility including credit collection, and after-the-fact
control after contract termination
- 3. To provide
maintenance, insurance service, etc. for automobiles, vehicles, etc.
(including receiving reports on vehicle accidents, providing management
information through the Company's online system, etc.)
- 4. To conduct
business operations related to registration (new, alteration, relocation,
and deletion) of automobiles, etc.
- 5. To conduct
business operations related to sale or disposal of automobiles, etc.
- 6. To entrust
personal information to an external contractor when the Company contracts
business operations (automobile registration, maintenance, insurance
contract and coverage, computer work, payment settlement and any other
related operations) to a third party
- 7. To provide
personal information to an automobile manufacturer or car dealer for the
purpose of automobile safety management, providing security information and
maintenance related information (including information when breakdown
repairs, etc. are required) by the automobile manufacturer or car dealer
- 8. To provide
personal information to a third party required for appropriate conduct of
business operations, such as when the Company provides personal information
to an affiliated credit information agency on making credit decisions
- 9. To conduct
business operations which the Company contracted to perform all or part of
handling personal information from another business operator
- 10. To verify
the authenticity or credentials of a customer
- 11. To
business information, notice and proposal on products (including new
products) and services regarding business conducted by the Company,
affiliate companies, etc., such as mailing promotional material or printed
- 12. To
and develop financial products and services such as leasing, installment
sales, etc. by market research, data analysis, and survey
- 13. To
providing information and accepting an applicant when receiving recruitment
application or inquiry
- 14. To
rights or duties of the Company based on a contract with a customer or under
law, or for purposes where particular consent is obtained
- 15. To
appropriately and smoothly conduct any other transactions with customers
- Use of Personal Information
The Company would use personal information within the scope of
The Company would ask for prior consent when using personal
information outside of this scope.
- Appropriate Collection of Personal Information
The Company would collect personal information in an appropriate and
legal way within the scope necessary to accomplish the purpose of use specified in
- Provision of Personal Information to Third Parties
The Company would not disclose, entrust, or provide personal
information to a third party without prior consent, excluding the following cases
(1)When the Company contracts all or part of
business operation to an agent, an affiliate, a maintenance workshop, a system
developer and operator, a vendor of the vehicle under lease contract, etc., within
the scope necessary to accomplish the purpose of use stated in Section 1.
(2)When information is necessary for
protecting life, body, property, etc., of the public, in circumstances difficult to
obtain the principal's consent.
(3)When protecting life, body, property,
etc., of the customer or the public, in circumstances difficult to obtain consent.
(4)When information is particularly
necessary for the improvement of public health or promotion of the sound upbringing
of children, in circumstances difficult to obtain the principal's consent.
(5)When required in order to cooperate with
a national institution, a local government, or an entity entrusted to conduct
business operations pursuant to laws and regulations, in circumstances obtaining
consent would hinder the conduct of the business operation.
- Shared Use of Personal Information
The Company may share any personal information collected by the
Company with its affiliate companies, to respond to the diverse needs of customers and
appropriately practice business administration or risk management among corporate group,
Sumitomo Corporation,Sumitomo Mitsui Financial Group, Inc.,Sumitomo
Mitsui Finance and Leasing Company, Limited,Hitachi Capital Corporation,SMAS Fleet
Company, Limited,Mazda Auto Leasing Co., Ltd.,Ace Auto Lease
Corporation,Cedyna Auto Lease Co., Ltd,Hitachi Capital Auto Lease Corporation, SMA Support
Co., Ltd.,Space Move Corporation
(2)Purpose of Use of Shared Users
- 1, To develop, promote, and provide products,
- 2, To appropriately practice business
administration or risk management such as identification/management of
miscellaneous risks, as Sumitomo Mitsui Auto Service Group
(3)Contents of Shared Personal
Information within the scope necessary to accomplish the purpose of
use stated in section (2), such as name, address, telephone number (including
changes to information notified by the customer, etc.), or public information
disclosed through the official gazette, etc.
(4)Person Responsible for Handling Personal
Sumitomo Mitsui Auto Service Co., Ltd.
3-20-2 Nishi-Shinjuku, Shinjuku-ku, Tokyo 163-1434
- Use of Sensitive Information
The Company shall
not acquire, use, or provide third parties any sensitive information stipulated in the
Guidelines for Personal Information Protection in the Financial Field (Personal
Information Protection Commission, Financial Services Agency Notification No.1 in 2017)
and Guidelines for Personal Information Protection in the Credit Field (Personal
Information Protection Commission, Ministry of Economy, Trade and Industry Notification
No.1 in 2017), excluding the cases set forth in these Guidelines. The Company also shall
not acquire the sensitive personal information stipulated in Article 2 (3) of the Act
without the principal's prior consent, except as required by law
- Implementation of Safety Control Measures Regarding Personal
The Company would take appropriate safety control
measures to prevent the customer's personal information from loss, falsification,
Should the Company consign the handling of personal information, the Company would
appropriately supervise the contractor.
The Company may discard or delete personal
information when the purpose of use is accomplished and continued retainment deems
- Disclosure Request Procedures for Retained Personal Information
When requested by the principal or a representative to disclose, etc.
the principal's personal information (pursuant to Article 2 (7) of the Act) retained by
the Company, the Company would appropriately and promptly comply with the predetermined
procedures. See the Disclosure
Request Procedure for details.
- Measures Regarding Protection of Personal Information
The Company would take the following actions to enforce protection of
personal information pursuant to this implementation policy :
(1)implementation of awareness activities,
in-house education and training for directors, officers, employees and other
(2)appointment of a responsible person for
handling protection of personal information and appropriate handling of personal
(3)request to the Company's business
partners for cooperation to personal information protection
(4)disclosure of this policy in a way
possible for customers to view at any time
The Company would appropriately review and improve this policy
regarding the handling of personal information.
- Accredited Personal Information Protection Organization
Our Company is a member to Japan Consumer Association, which is an
organization protecting accredit personal information under the law.
Customer Service: +81-3-5645-3360
- Inquiries regarding Personal Information
Company would appropriately and promptly respond to any comments or requests regarding
the handling of personal information.
Please contact the sales representative or the following contact for any comments,
requests, or inquiries regarding handling and safety control measures of personal
To make a complaint regarding the handling of personal information, please contact the
Personal Information Protection Support Office,
Sumitomo Mitsui Auto Service Co., Ltd.
3-20-2 Nishi-Shinjuku, Shinjuku-ku, Tokyo 163-1434
Tel. 0120-122-237 (available within Japan only)