Stakeholder Engagement

The Group aims to enhance customer satisfaction through engagement with our customers.
By valuing customer feedback and providing services and solutions that meet true needs and exceed expectations, we work together with our customers to create new value and help realize a sustainable society.
Major examples of engagement are as follows.

• Customer needs surveys and customer satisfaction (CS) surveys
• Customer seminars
• Webinars on safe driving and accident prevention, EVs, and improving vehicle-management efficiency
• Introducing accident-reduction and EV-adoption case studies via Mobili+ (Mobilitas)
• EV test-drive events
• Proposing SDGs Lease “Mirai 2030®” (donation model)
• Exhibitions

The Group seeks to build trusting relationships with business partners through engagement grounded in fair and impartial transactions. We place importance on legal compliance, respect for human rights, and environmental consideration, and we promote ethical business practices throughout the supply chain. In addition, through sustainability-oriented procurement, we work to strengthen partnerships aimed at a sustainable future.
Major examples of engagement are as follows.

• Publication of the Partnership-Building Declaration
• Promotion of sustainability-oriented procurement
• Collaboration with regional-bank-affiliated leasing companies on decarbonization initiatives
• Formation of a Premium Club with major agents, with regular interaction through board meetings and regional block meetings
• Organization of SMAC for affiliated maintenance/repair shops, providing automotive diagnostic tools and training sessions
• Sponsorship of the Maintenance Service Provider Awards

The Group seeks to work toward a sustainable future through engagement with our co-creation partners. We promote innovation through collaboration and build fair, trust-based partnerships by emphasizing environmental considerations and social responsibility. Through these efforts, we create new business opportunities and pursue sustained growth together with our business partners.
Major examples of engagement are as follows.

• Strengthening global collaboration with fleet management companies in Europe and the United States
• Collaboration with other companies to achieve seamless mobility
• Support for installing EV charging infrastructure
• Collaboration on EV data analysis services
• Initiatives to promote electrification and decarbonization in the taxi industry
• Demonstration testing and commercialization of autonomous buses

The Group engages with local communities with the aim of contributing to their sustainable development. By collaborating with municipalities and providing services and solutions tailored to regional characteristics, we contribute to achieving zero-carbon cities and reducing traffic accidents. We also pursue multifaceted initiatives to build trusting relationships with local communities.
Major examples of engagement are as follows.

• Concluding comprehensive regional collaboration agreements with municipalities
• Proposing EVs and providing support for their adoption to help municipalities realize zero-carbon cities
• Verifying the feasibility of utilizing reused EV vehicles
• Participating in regional SDGs consortiums
• Dialogue conducted through industry associations

Through engagement with investors and financial institutions, we aim to achieve highly transparent management and build strong relationships of trust. By providing appropriate information disclosure and proactive communication, we deepen mutual understanding and maintain confidence. Feedback received is reflected in management decisions, contributing to sustainable growth and the enhancement of corporate value.
Major examples of engagement are as follows.

• Shareholders’ meetings
• Securities reports and semiannual reports
• Meetings and information exchanges with investors
• Issuance of sustainability bonds

The Group seeks to cultivate a healthy work environment that respects human rights and allows everyone to work authentically, fostering a workplace where diverse talent can perform at their best and find true fulfillment. In doing so, we aim for mutual growth between employees and the company while contributing to solutions for social challenges.
Major examples of engagement are as follows.

• Messages from the President and executives, and business plan briefings
• Promotion of the Workstyle Evolution Project for workstyle reform
• Advancement of the Good Workplace initiative to prevent harassment
• Establishment of compliance and harassment helplines
• Employee stress checks
• Self-reporting system, internal job posting system, and career planning support programs
• Fair evaluation and treatment, and labor-management dialogue
• Provision of education, training, and e-learning
• Sustainability awareness surveys
• Internal intranet, corporate social network, and internal newsletters