Vehicle Control BPO (Business Process Outsourcing)

Customed outsourced solution will realize best- suited vehicle control for each and every customers.

Customers' problems and concerns

Vehicle control work carries considerable compliance risks involving related laws, traffic accidents and the like, so that companies cannot make light of it. At the same time, this work has a tendency of specialization and dependence on particular skilled employees since its task is complicated and wide-ranging. As a result, handling vehicle related management has potential problems invovling work continuity and its productivity.

Service Details

Visualization and standardization of work, continuous stable operations, and improvements in the work become possible by introducing Vehicle Control BPO. Therefore, our customers will be able to concentrate their management resources on more important work and their core work and also reinforce CSR.

Moreover, by fully utilizing our know-how, infrastructure, and various services, we will be able to provide seamless and highly satisfactory BPO services, and cost reductions can also be expected.

When we design commissioned work, we repeatedly analyze the customer's status quo and propose improvements; we answer telephone and email inquiries; accept requests for submitting various types of applications; accept requests to place orders with leasing companies; provide data management and summarize and prepare the data pertaining to vehicles, employees, invoices, etc.; customize the work for each customer and make it visible with workflow charts and manuals; continuously provide regular work reports and improvement proposals; etc. In other words, we will make the optimum work system for each customer.

Conceptual Illustration of the Service

Figure : Visualization and standardization of work, continuous stable operations, and improvements in the work become possible by introducing Vehicle Control BPO.
Figure : we will make the optimum work system for each customer.

Cost Reduction Support

Fuel Management Service "SS Card" and "Fueru Card"

Cost management for refueling by using two cards for the various fuel prices in different regions helps to reduce costs.

ETC Management Service

Makes ETC card application and management work more efficient and centralizes management of toll fees.

Parking Management Service

This service allows cashless use of the Mitsui Repark parking lots throughout Japan.

Tire Storage Service

This service provides storage for tires that are out of service for a given season.

Auto Body Repair Management Service

By using our auto body shop network customers can simplify the body repair arrangement process and make body repair expenses more appropriate. We will also provide various data related to repairs.

Preowned Car Buying Service

We will buy cars that customers no longer need.

Leasing Vehicles that have been Previously Leased

We provide preleased vehicles using vehicles that we have previously leased.

"Prime": A Product that is Compatible with the New Lease Accounting Standards

We provide a plan that allows lease processing of transactions even under the new lease accounting standards.

Maintenance Services

Move about comfortably with vehicles that have always been inspected.

Operation Optimization Support

The e-ADVICE Web Information Service

This is a web-based information management system that centrally manages data for over 400 items about the vehicles our customers use.

Fuel Management Service "SS Card" and "Fueru Card"

Cost management for refueling by using two cards for the various fuel prices in different regions helps to reduce costs.

ETC Management Service

Makes ETC card application and management work more efficient and centralizes management of toll fees.

Parking Management Service

This service allows cashless use of the Mitsui Repark parking lots throughout Japan.

Transport and Registration Modification Services

We will smoothly move vehicles and modify registration information throughout Japan as required when there is a transfer of human resources and the like.

Rental Car Intermediary Service

You will not have any worries even if you suddenly need a car when you're on a business trip. If necessary, we can arrange for a rental car.

Tire Storage Service

This service provides storage for tires that are out of service for a given season.

Service for Advanced Payments for Items Not Covered in the Contract

We will make payments on behalf of our customers for items not covered by the maintenance agreement, such as inspection and repair fees and damage repair fees after accidents. As a result, customers will only have to make payments to one party, thereby reducing clerical work and simplifying cost management.

Web Vehicle Image Service

This service takes photographs of the exteriors of vehicles when they are at the maintenance workshop for inspections and customers can view those photographs on the dedicated site on the Internet.

Support for Creating NOx and PM Law Automobile Usage Management Plans

We will provide the data necessary for our customers to create the "Automobile Usage Management Plans" to be submitted to prefectural governments.

"Prime": A Product that is Compatible with the New Lease Accounting Standards

We provide a plan that allows lease processing of transactions even under the new lease accounting standards.

In-house Car Sharing Management System

For customers who share a number of company cars among multiple employees, we provide a system that allows reservation management on the web.

Surplus Vehicle Storage Service

This is a single-stop service that not only stores surplus vehicles, but inspects them, fixes them, and transports them.

Maintenance Services

Move about comfortably with vehicles that have always been inspected.

Accident Support Service

We offer support in handling accidents from start to finish, thereby providing customers with peace of mind. SMA Support's accident support service helps customers resolve problems when an accident occurs.

Auto recycling (AR) business

We organize members-only online bidding events with a nationwide network of approx. 200 vehicle scrap and recycling agents to dispose of wrecked vehicles entrusted by non-life insurance companies, leasing companies, rental car companies, etc.

Related Information

The evolving mobility service

The Needs for Sumitomo Mitsui Auto Service